NHTSA Complaint #10909837 — 2016 TESLA MODEL S

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10909837
Vehicle 2016 TESLA MODEL S
Component SUSPENSION
Date of Incident
Date Filed
Mileage 2,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

HERE IS A FORUM POST FROM AN OWNER WHOSE AIR SUSPENSION HAS COLLAPSED (SHORTLY AFTER AN UNRELATED VERY MINOR COLLISION). HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/AIR-SUSPENSION-FAILING-ON-THE-SAME-DAY-SOMEONE-HIT-ME.77914/#POST-1751484 "DOHMER, 25 MINUTES AGO NEW SERVICE ADVISOR SAID THE TWO DAMAGES ARE UNLIKELY RELATED SO THEY WILL FIX THE SUSPENSION PROBLEM UNDER WARRANTY. SEEMS SERVICE IS PRETTY GOOD SO FAR. I'LL KNOW MORE ABOUT WHAT EXACTLY BROKE WHEN I PICK UP THE CAR NEXT WEEK" AS YOU CAN SEE FROM THE PHOTOGRAPH AND FROM THE OWNERS COMMENTS THE CAR IS ALMOST SCRAPING THE GROUND AND THE WHEELS ARE IN CONTACT WITH THE WHEEL WELL LINERS. THE CAR DOES NOT HAVE BUMP STOPS ON THE SUSPENSION AND A SMALL AIR LEAK CAN CAUSE THE CAR TO BOTTOM OUT. FROM LOOKING AT ALL THE SALVAGE WRECKS IT SEEMS THAT THIS FAILURE IS EXTREMELY COMMON AND CAN ALSO LEAD TO BREAKAGE OF OTHER SUSPENSION PARTS WHEN THE WHEEL WELL LINERS FLOG ABOUT INSIDE THE WELL. I AM SURPRISED THAT THIS CAR COULD PASS REGULATORY STANDARDS IF THERE IS NO BUMP STOP TO PREVENT THE SUSPENSION COLLAPSING TO SUCH A LOW LEVEL. PLEASE ASK THE MANUFACTURER WHY THE CAR DOES NOT HAVE THIS SIMPLE SAFETY FEATURE.

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