NHTSA Complaint #10909674 — 2015 FORD EXPLORER

MY VEHICLE HAS HAD AN EXHAUST SMELL UNDER ACCELERATION SINCE NEW. AFTER APPROXIMATELY 9 MONTHS IT STARTING GETTING REALLY BAD. I TOOK IT TO THE DEALERSHIP BEGINNING OF AUGUST AND THEY COMPLETED THE TECH BULLETIN BUT WAS NOT FIXED SO I TOOK IT BACK. THE DEALER TOLD ME THEY WORKED ON IT FOR 3 DAYS WITH TECHNICAL SERVICE FROM FORD MOTOR HEADQUARTERS BUT COULD NOT FIX IT AND TOLD ME IT WAS SAFE TO DRIVE AND GAVE ME BACK THE VEHICLE. WHEN I PICKER UP THE VEHICLE MY RECEIPT STATED "COULD NOT VERIFY PROBLEM", (THAT IS A MAJOR COVER-UP) BY THE DEALER FROM LIABILITY. I FILED COMPLAINT WITH FORD AND TOOK IT TO ANOTHER DEALERSHIP. THEY VERIFIED THE PROBLEM AND HAVE HAD IT TWICE MORE AND REPLACED THE EXHAUST AND RESEALED THE BODY SEAMS BUT THE SMELL IS STILL THERE. I HAVE BEEN IN CONTACT WITH FORD BUT KEEP GETTING THE RUN AROUND AND TOLD I HAVE TO TAKE IT BACK TO THE DEALER BUT THE DEALER TELLS ME THEY HAVE DONE EVERYTHING TO TRY AND FIX IT. MY MAIN COMPLAINT IS THAT THIS IS A LEASE VEHICLE SO IT BELONGS TO FORD, THEY SHOULD JUST TAKE THEIR VEHICLE BACK AND RELEASE ME FROM MY LEASE SINCE THEY CANNOT FIX THEIR VEHICLE. FORD TELLS ME THAT THEY FILED THE PAPERWORK FOR THE LEMON LAW BUT I NEED TO TAKE IT BACK TO THE DEALER AGAIN AND AGAIN. I JUST PICKED IT UP SATURDAY AND THIS IS MONDAY AND FORD SAYS TAKE IT BACK TO THE DEALER AND FORD WILL CALL ME ON FRIDAY. I DON'T KNOW WHY I HAVE TO KEEP TAKING IT BACK TO DEALER WHEN DEALER STATES THEY CANNOT FIX IT.