NHTSA Complaint #10909332 — 2016 CHEVROLET SILVERADO 3500

TL* THE CONTACT OWNS A 2016 CHEVROLET SILVERADO 3500. WHILE DRIVING APPROXIMATELY 70 MPH HAULING A GOOSE NECK FLATBED DUEL TANDEM TRAILER, THE POWER BUS BAR SHORTED. IN ADDITION, THERE WAS A FAILURE WITH A LOOSE WIRE ASSOCIATED WITH THE STARTER. THE RADIO WOULD NOT TURN OFF AND THE CONTACT WAS LOCKED IN THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER TIGHTENED THE WIRES AND REPLACED ALL OF THE BUS BARS. THE NEXT MORNING, WITHIN LESS THAN 20 MILES, THE BUS BARS FAILED AGAIN. THE BRAKE, TRACTION CONTROL, AND OTHER WARNING INDICATORS AND GAUGES ILLUMINATED. THE CONTACT WAS LOCKED IN THE VEHICLE AND HAD TO MOVE THE KEY BACK AND FORTH AS WELL AS USE THE KEY FOB TO EXIT THE VEHICLE BECAUSE THE LEVER WOULD NOT RELEASE. THE VEHICLE WAS TOWED TO THE DEALER A SECOND TIME. THE DEALER FAILED TO ROUTE THE WIRES CORRECTLY, IN WHICH THE EDGE OF THE BRACKET RUBBED A HOLE IN THE POWER CABLE. THE TAILGATE FRACTURED AND SHORTED DUE TO THE FAILURE, BUT THE DEALER AND MANUFACTURER REFUSED TO REPLACE THE PART. THE VEHICLE WAS TAKEN TO THE DEALER TWO ADDITIONAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER A FOURTH TIME, THE DEALER REPLACED THE AIR INTAKE HEATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.