NHTSA Complaint #10908829 — 2016 FORD F-150

MY 2016 F-150 HAS INTERMITTENT STEERING AND HANDLING ISSUES. I HAVE HAD SEVERAL INSTANCES OF TEMPORARY LOSS OF CONTROL ON THIS VEHICLE. THE MOST SEVERE WAS WHEN COMING OUT OF A GRADUAL TURN TO THE RIGHT AT 65 MPH. WHEN BRINGING THE TRUCK BACK STRAIGHT, I FELT SOMETHING SLIDE IN THE FRONT AXLE AND IT FELT AS IF THE RIGHT WHEEL WAS FALLING OFF. THE STEERING FELT AS IF IT WASN'T CONNECTED DURING THIS EPISODE, AND THE TRUCK DID NOT RESPOND TO MY STEERING INPUTS. I HAVE HAD SEVERAL OTHER SIMILAR EVENTS HAPPEN AT ALL SPEEDS FROM 20 MPH TO 65 MPH. THE STEERING ALSO PULLS TO THE RIGHT AFTER TURNS AND INTERMITTENTLY LOSES POWER ASSIST. SOMETIMES THE STEERING WHEEL CAN BARELY BE TURNED WITH ENORMOUS EFFORT, OTHER TIMES IT FEELS SLACK AND LOOSE. THE VEHICLE HAS BEEN IN THE SHOP FOR THIS UNSAFE STEERING AS WELL AS A GRINDING NOISE COMING FROM THE RIGHT FRONT 4WD HUB. THREE UNSUCESSFUL REPAIR ATTEMPTS WERE MADE FOR THE RIGHT 4WD HUB, BUT NO MENTION OF THE STEERING SAFETY CHECK I REQUESTED SEVERAL TIMES WAS EVER MADE. FURTHERMORE, THE DEALER AND MANUFACTURER HAS BEEN NON RESPONSIVE TO MY REQUEST TO GET A FORD REP INVOLVED TO CORRECTLY FIX MY TRUCK. I AM UNCERTAIN WHETHER THE STEERING/ HANDLING PROBLEM IS CAUSED BY THE DEFECTIVE 4WD HUB OR BY THE STEERING RACK OR COLUMN. BECAUSE I HAVE EXPERIENCED AN INCREASE IN THESE STEERING EVENTS, AND I DEEM THE VEHICLE UNSAFE TO DRIVE, I HAVE PARKED THE TRUCK SINCE AUGUST 22ND.