NHTSA Complaint #10908824 — 2002 FORD EXPLORER STEERING

Complaint Details

ODI Number	10908824
Vehicle	2002 FORD EXPLORER
Component	STEERING
Date of Incident	August 24, 2016
Date Filed	September 22, 2016
Mileage	202,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE GEAR SHIFT JUST BROKE OFF WHILE I WAS PUTTING THE CAR IN REVERSE THIS IS EXTREMELY DANGEROUS THE CAR HAD TO BE TOWED BUT WE HAD TO FIGURE OUT HOW TO SHUT OFF THE CAR, SINCE IT WOULD NOT SHUT OFF WHILE IN REVERSE. I GOT ANOTHER WHOLE STEERING COLUMN PUT IN AND WITHIN LESS THAN 2 MONTHS THE GEAR SHIFT BROKE OFF AGAIN THIS TIME THE CAR WAS IN PARK, BUT ITS SCARY. I HAVE ATTACHED TWO PICTURES OF THE TWO DIFFERENT GEAR SHIFTS. THE PIECE THAT KEEPS BREAKING LOOKS LIKE ITS MADE OUT OF ALUMINUM NOT STEEL.

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