NHTSA Complaint #10908741 — 2015 RAM PROMASTER CITY

FOUR TIMES IN ONE DAY THE VEHICLE TRANSMISSION AND ENGINE WARNING LIGHTS AND ALARMS WERE ACTIVATED. IMMEDIATELY, THE VEHICLE LOSS POWER. IN ONE INSTANCE, THIS HAPPENED WHILE I WAS ENCOUNTERING VEHICLES ENTERING AND EXITING A HIGHWAY RAMP. THE IMMEDIATE SLOWING ALMOST CAUSED A COLLISION AS VEHICLES ACCELERATING OFF THE ENTRY RAMP AND MERGING INTO MY LANE SUDDENLY HAD TO SLOW OR TAKE ACTION TO AVOID REAR ENDING ME. THIS OCCURRED TWO MORE TIMES BEFORE I COULD GET THE VEHICLE TO THE SERVICE DEPARTMENT. A SIMILAR INCIDENT HAPPENED WHEN I FIRST PURCHASED THE VEHICLE AND WAS ADVISED IT WAS A PROGRAMMING ISSUE. I HAD RECEIVED A RECALL NOTICE, BUT IT ADVISED THE PARTS WERE NOT AVAILABLE. IT ADVISED I WOULD BE NOTIFIED WHEN THE PARTS ARE AVAILABLE. THE RECALL DID NOT ADVISE I SHOULD NOT DRIVE THE VEHICLE. I DID DELIVER THE VEHICLE TO THE SERVICING DEALERSHIP ADVISING I WOULD NOT DRIVE THE VEHICLE UNTIL IT HAS BEEN REPAIRED. I WAS ADVISED BY THE SERVICE DEPARTMENT THAT THE PART HAD BEEN ORDERED. THEY ADVISED THEY THOUGHT THE PART WAS AVAILABLE BUT COULD NOT CONFIRM IT. I HAVE BEEN WITHOUT THE VEHICLE FOR OVER TWO DAYS AND HAVE NOT RECEIVED ANY INFORMATION AS TO WHEN THE VEHICLE WILL BE REPAIRED. WITH THE LOSS OF POWER, THE VEHICLE SEEMED TO GO INTO NEUTRAL TWO TIMES. THE OTHER TWO TIMES IT SEEMED TO LOCK INTO HIGH GEAR AND ONCE YOU HAD TO SLOW OR STOP IT COULD NOT ACCELERATE. I MANAGED TO GET OFF HIGHWAY TWICE AND RESTART THE VEHICLE BUT THE OTHER TWO TIMES I HAD TO RESTART THE VEHICLE IN TRAFFIC. IT WOULD WORK PROPERLY FOR A FEW MINUTES AFTER RESTARTING BUT THE ENGINE LIGHT WOULD STAY ON.