NHTSA Complaint #10907428 — 2011 FORD FIESTA

TO WHOM IT MAY CONCERN, MY NAME IS [XXX] AND I AM WRITING THIS COMPLAINT ABOUT A 2011 FORD FIESTA SE I PURCHASED AT A PRIVATE DEALER ON JULY 1, 2016. THE CAR STARTED RUNNING VERY STRANGE AFTER A WEEK I EXPERIENCE VERY RUFF RIDES. SO I CALLED FORD COMPANY IN MCDONOUGH GA. THE PERSON I TALKED TO SAID THAT IT WAS ON RECALL AND FOR ME TO BRING IT IN, I DID. THEY KEPT IT OVER NIGHT TO UPDATE THE TRANSMISSION AND OTHER PROBLEMS CAUSING ME TO PAY FOR A RENTAL WHICH I FELT SHOULD HAVE BEEN PAID BY THE DEALER OR FORD MOTOR COMPANY. I DID ASK THE DEALER IF THEY KNEW THE CAR WAS ON RECALL AND THEY SAID NO! I ASK QUESTION AFTER QUESTION, THE OWNER EVEN DROVE THE CAR HIMSELF AND SAID THAT<S THE WAY THE CAR RUNS. I ALSO HAVE PROBLEMS WITH THE DOOR LOCKS, SPEED,SPEEDING UP ON IT<S OWN, TRANSMISSION, HESITATION, USING MORE GAS, AND SOUNDS RUFF WHEN TRANS GET VERY HOT. I NOW HAVE TO TAKE IT BACK ON 9-19, 2016 I GUESS FOR MORE TESTING. I HAVE NOTIFIED THE DEALERSHIP ABOUT THIS. I AM VERY STRESSED ABOUT THIS BECAUSE I HAVE A LOAN FOR $7000+ FINANCED. IS THERE ANY HELP OUT THERE TO GET THIS RECTIFIED THIS PROBLEM. I NEED MY CAR FOR TRANSPORTATION. WHICH ME LUCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR