NHTSA Complaint #10907228 — 2006 TOYOTA SIENNA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10907228
Vehicle	2006 TOYOTA SIENNA
Component	STEERING
Date of Incident	September 16, 2016
Date Filed	September 16, 2016
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

2011 @38000 MILES CAR WAS DIAGNOSTIC AT DEALER WITH LEAK POWER STEERING RACK PINNON ASSEMBLY, COST ROUGHLY $1400 TO REPAIR 2016 @65000 MILES CAR WAS DIAGNOSTIC AT DEALER WITH THE SAME PROBLEM FOR THE SAME PART AGAIN, DEALER WANT ANOTHER $1400 FOR REPAIRING. CALLED TOYOTA, CUSTOMER SERVICE WAS NICE AND GAVE ME A CASE NUMBER BUT FOUND NO SOLUTIONS IN TOYOTA'S DATABASE AND WANT ME TO CONTACT DEALER FOR FINANCIAL DISCOUNT FOR REPAIR. SEARCHED GOOGLE AND FOUND MANY SIMILAR COMPLAINT REGARDING TO STEERING ISSUES AND WONDER CAN THIS BE A DESIGN FAULTS OR A OEM COMPONENT QUALITY FOR A SAFETY CONCERN - WAS WARNED THAT "LOSE OF STEERING CAPABILITY CAN CAUSE A ACCIDENT." ALSO REPEAT CHARGING CUSTOMERS FOR THE SAME EXPENSIVE ASSEMBLY OF 27000 MILES INTERVAL SHOULD PROOF THE CASE - IT IS EITHER A QUALITY OR DESIGN RELATED PROBLEM

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