NHTSA Complaint #10907077 — 2015 FORD EXPLORER

AUGUST 19:IDENTIFIED 3 ERROR CODES, ONE OF WHICH WAS THE POWER STEERING. TECH. SAID VEHICLE WOULD BE VERY DIFFICULT TO STEER IF IT LOST POWER STEERING BECAUSE OF THE SIZE OF EXPLORER. SERVICE CHECKED WIRING AND CONNECTIONS, AND THEY HAD ALSO DRIVEN THE VEHICLE, BUT THEY NEEDED MORE TIME WITH THE VEHICLE. AUGUST 28: ON A CLEAR, WARM DAY AT ABOUT 1:00 PM, DRIVING 6 PEOPLE IN THE EXPLORER ON THE EXPRESSWAY WHEN WE STARTED EXPERIENCING PROBLEMS. CHIMING NOISES WERE HEARD INITIALLY, THEN INTERMITTENTLY. THE DASHBOARD LIGHTS STARTED BLINKING ON AND OFF. THE ENTIRE DASHBOARD THEN WENT BLACK, THEN INTERMITTENTLY ON WITH THE SPEEDOMETER GOING BACK AND FORTH FROM 0 TO AROUND 75, THEN BLACKING OUT AGAIN. LEFT HAND SIDE OF DASHBOARD DISPLAYED BRAKE SYSTEM WARNING SYMBOL AND LOW TIRE PRESSURE WARNING SYMBOL. THE AIR CONDITIONING AND RADIO WENT OFF. AWD OFF MESSAGE APPEARED ON LEFT SIDE OF DASHBOARD. RIGHT HAND SIDE OF DASHBOARD DISPLAYED: STABILITY CONTROL, STABILITY CONTROL SYSTEM OFF & FRONT AIR BAG SYMBOLS. MAXIMUM HEAT STARTED POURING OUT OF VENTS. ABS SYMBOL APPEARED AND RIGHT HAND SIGNAL CAME ON. SERVICE ADVANCE TRAC MESSAGE WAS ALSO DISPLAYED AT SOME POINT. THIS PROBLEM EPISODE LASTED AT LEAST 4 MINUTES WHILE WE WERE DRIVING. WE TOOK PICTURES OF THE DASHBOARD AND VIDEOTAPED PART OF THIS EPISODE. SEPTEMBER 13: SERVICE TECHS CAN'T DUPLICATE PROBLEM, THE FORD HOTLINE ENGINEER SUGGESTED THAT THE SERVICE DEPT ATTACH A FLIGHT RECORDER TO CAR IN AN EFFORT TO RECORD ACTIVITY IF THE PROBLEM REOCCURS WHILE DRIVING. CELL PHONE WON'T SYNC WITH THE CAR SINCE THE LAST INCIDENT ON AUG 28TH. SERVICE TECH EXPLAINED THAT THIS A NETWORK PROBLEM AND FLIGHT RECORDER WORKED OFF THE NETWORK, THEREFORE FLIGHT RECORDER WOULD BE USELESS . THE SERVICE TECH INFORMED THE FORD ENGINEER THAT THEY WOULD NOT BE INSTALLING THE FLIGHT RECORDER BECAUSE IT WOULD BE INEFFECTIVE.