NHTSA Complaint #10906729 — 2016 HONDA ACCORD

CAR WAS PURCHASED BRAND NEW FROM DEALERSHIP IN FORT SMITH, AR. UPON INSPECTION 10 DAYS AFTER PURCHASE. (MILES: 502) VEHICLE UNDERCARRIAGE AND SUSPENSION HAD SIGNIFICANT RUST AND OXIDIZATION DAMAGE. IN THIS REGION OF THE UNITED STATES- RUST IS VERY UNCOMMON IF NOT EVER PRESENT, MUCH LESS, ON A BRAND NEW VEHICLE. AFTER NUMEROUS ATTEMPTS TO WORK WITH AMERICAN HONDA AND THE LOCAL DEALERSHIP, THEY CLAIM TO HAVE EXHAUSTED ALL EFFORTS AND HAVE DONE ALL "REPAIRS" THEY INTEND TO DO. THE WORK DONE WAS ONLY SURFACE REMOVAL AND SINCE THEN, A REAR OIL LEAK HAS DEVELOPED AND THE BACK SEAT DOOR PANELS HAVE SEPARATED FROM THE BODY OF THE VEHICLE. LET IT BE KNOWN THAT I HAVE BEEN WITHOUT A VEHICLE SINCE THE BEGINNING OF THIS PROCESS, JUNE 3, 2016. THIS IS UNACCEPTABLE AND UNBELIEVABLE THAT A BRAND NEW VEHICLE HAS THIS EXTENT OF RUST DAMAGE. I AM A MECHANIC WITH OVER 40 YEARS OF EXPERIENCE AND HAVE NEVER SEEN THIS TYPE OF DAMAGE ON A VEHICLE, LET ALONE A NEW PURCHASE. IF I WOULD HAVE KNOWN THIS WOULD EVEN BE AN ISSUE, I WOULD HAVE INSPECTED THE VEHICLE BEFORE PURCHASE. BECAUSE OF IT BEING A NEW VEHICLE, WHO WOULD HAVE EXPECTED THIS PROBLEM FROM A TRUSTED VEHICLE BRAND SUCH AS HONDA?! I HAVE MADE SURE TO DOCUMENT THIS THOROUGHLY AND HAVE MORE THAN 70 PHOTOS FOR YOUR REVIEW. PLEASE CONTACT ME ANYTIME FOR THOSE OR ANY ADDITIONAL DOCUMENTATION YOU MIGHT NEED.