NHTSA Complaint #10906239 — 2014 JEEP CHEROKEE

THERE HAVE BEEN SEVERAL RECALLS ON MY VEHICLE SINCE PURCHASING IT ALMOST 2 YEARS AGO. I'VE HAD TO BE INCONVENIENTLY PLACED IN A RENTAL A COUPLE TIMES AND PAY A DEPOSIT OUT OF POCKET FOR SOMETHING THAT WASN'T EVEN MY FAULT. I CONTACTED THE DEALER DAYS AFTER PURCHASING IT TO EXPRESS MY DISSATISFACTION, THEY WERE VERY UNHELPFUL. ONE MONTH AFTER PURCHASING IT IS WHEN I STARTED NEEDING TO GET THE VEHICLE SERVICED SEVERAL TIMES. THIS LATEST RECALL, I HAVE REACHED OUT TO THE DEALER AND THE "EARLIEST" APPOINTMENT ISN'T UNTIL NOVEMBER. I CALLED NHTSA CUSTOMER SERVICE TODAY TO SEE IF THEY COULD "SPEED UP THE PROCESS" BUT THEY TOO WERE VERY UNHELPFUL. THE PERSON I SPOKE WITH EXPRESSED THAT THE PARTS NEEDED TO FIX THIS RECALL WERE ALL SOLD OUT AND SHE WASN'T SURE WHEN THE PARTS WOULD BE COMING IN. NOW, I AM STUCK IN AN UNSAFE, FAULTY VEHICLE UNTIL IT CAN GET SERVICED TO THIS RECALL. IN THE SAFETY RECALL NOTICE IT STATES IN BOLD, "THE LOSS OF MOTIVE POWER COULD CAUSE A CRASH WITHOUT WARNING." DRIVING THIS VEHICLE IN THE CONDITION THAT IT'S IN AND THE POTENTIAL SAFETY HAZARD IS LIFE THREATENING. WHAT EXACTLY AM I SUPPOSED TO DO NOW? I USE THIS VEHICLE EVERYDAY AND I AM NOT THE ONLY PASSENGER IN IT. I'VE CONTACTED NHTSA BEFORE AND SUBMITTED DOCUMENTATION OF ALL THE SERVICES THE VEHICLE HAS HAD, AND NOTHING WAS RESOLVED ON MY BEHALF. I'M SURPRISED LEGAL ACTION HASN'T BEEN PRESENTED TO THE MANUFACTURER FOR THESE RECALLS AND POOR QUALITY VEHICLES.