NHTSA Complaint #10905122 — 2012 CHRYSLER 300

WHILE DRIVING ON A CITY STREET ALL THE LIGHTS STARTED COMING ON. STARTED TO SMELL SOMETHING BURNING. SMOKE STARTED TO COME FROM THE FRONT OF VEHICLE. THEN VEHICLE JUST DIED IN THE MIDDLE OF A FOUR LANE ROAD. LUCKILY A POLICE OFFICER WAS COMING FROM THE OPPOSITE DIRECTION AND SAW WHAT WAS GOING ON AND TURNED AROUND TO ASSIST. CAR WAS TOWED TO AAA SERVICE CENTER WHO DIAGNOSED PROBLEM AS FAILED ALTERNATOR WHICH ALSO BURNT WIRE HARNESS IN THE SIDEWALL. THEY ALSO INFORMED MY WIFE THAT THERE WAS A RECALL ON THE ALTERNATOR. CALLED CHRYSLER CUSTOMER SERVICE REPRESENTATIVE WHO STATED THAT VEHICLE'S VIN WAS NOT INCLUDED IN THE RECALL. HAVING VEHICLE TO DEALER WHERE IT WILL BE LEFT APPROXIMATE MILEAGE 112,000 AND I WAS READY TO GET ANOTHER ONE WON'T HAPPEN UNLESS THEY DO THE RIGHT THING RECALL# 14V634000