NHTSA Complaint #10905087 — 2007 MERCURY MILAN

ARRIVED AT DESTINATION PARKING LOT AND DRIVER DOOR HANDLE SEEMED TO SNAP AND UNABLE TO OPEN THE DRIVER DOOR. CRAWLED OVER THE CENTER CONSUL TO EXIT THE PASSENGER SIDE. LOCKED CAR AND WHEN I RETURNED I ENTERED THE PASSENGER SIDE AND CRAWLED OVER THE CONSUL TO THE DRIVER SEAT. ONCE I GOT HOME I REPEATED THE SAME EXIT PROCESS AND WENT AROUND TO OPEN THE DRIVER DOOR AND ONCE OPENED IT DID NOT CLOSE. HAD TO BUNGIE CORD THE DOOR SHUT IN THE GARAGE TO TURN OFF THE COURTESY LIGHTS AND SILENCE DOOR AJAR ALARM. NEXT MORNING IMMEDIATELY TOOK IT TO DEALER. DROVE CAREFULLY HOLDING THE DOOR CLOSED WHILE I DROVE. DOOR AJAR ALARM AND LIGHT KEPT APPEARING. REPAIR COST $167.96. 10 DAYS LATER THE DRIVER DOOR FAILED AGAIN WHEN I ARRIVED HOME FROM WORK. THIS TIME I LOWERED THE WINDOW AND REACHED OUTSIDE FOR THE DOOR HANDLE AND THAT WORKED TO OPEN THE DOOR AND IT SEEMED TO CLOSE OKAY BUT NEXT MORNING I RETURNED TO DEALER AND WAS THEN TOLD IT WAS A DIFFERENT ISSUE AND COST $335.45. I AM CONCERNED THAT THIS WAS RELATED TO THE OTHER ISSUES I SEE ABOUT THE DOOR LATCH FAILING SINCE 2010 ON YOUR SITE AND OTHER BLOGS AND THE RECENT RECALL AND NOW EXTENDED RECALL. I AM ALSO CONCERNED THAT THE PARTS USED FOR THE REPAIR MAY BE COMPROMISED AS WELL. THIS IS TOO SCARY IF IT WOULD HAPPEN TO SOMEONE WHO COULDN'T GET OUT OF THE CAR OR HAVE THE DOOR FLY OPEN OR EVEN TRY TO DRIVE HOLDING ONTO THE DOOR TO KEEP IT SHUT.