NHTSA Complaint #10904956 — 2008 DODGE GRAND CARAVAN

ON THE 24TH OF AUGUST, THE CAR WAS TAKEN IN FOR REPAIRS RELATED TO SEVERAL RECALLS INCLUDING THE IGNITION AND AIR BAGS. AFTER THE WORK WAS DONE, THE AIR BAG LIGHT CAME ON. AFTER SPEAKING TO A MECHANIC OVER THE PHONE, AN APPOINTMENT WAS MADE FOR SEPTERMBER 9TH. HOWEVER WHEN THE CAR WAS BROUGHT IN TO BE LOOKED AT, THE EMPLOYEE I SPOKE TO WOULD NOT ACCEPT THE PROBLEM AS PART OF THE RECALL WORK AND WANTED TO CHARGE A DIAGNOSTIC FEE. I HAVE SINCE HAD THE CAR CHECKED BY A DIFFERENT MECHANIC WHOSE OPINION IS THAT THE PREVIOUS WORK DONE ON THE CAR IS WHAT IS CAUSING THE CURRENT AIR BAG PROBLEM, AND THEREFORE I WOULD LIKE THE WORK TO BE DONE WITHOUT COST TO ME AS PER THE WARRANTY ON THE RECALL WORK.