NHTSA Complaint #10904686 — 1999 JEEP GRAND CHEROKEE

MY COMPLAINT INVOLVING MY VEHICLE AND ITS NOW DEFECTED PARTS OR UNSAFE STATUS TO OPERATE IS DUE TO MECHANICAL WORKMANSHIP. I PURCHASED MY VEHICLE 3 YEARS AGO. NEVER HAD MAJOR PROBLEMS WITH IT AND MAINTAINED IT WELL AND REGULAR TUNE-UPS. I INVESTED IN BUYING ALL PARTS NEEDED AS TIME WELL WARE AND TARE. IM NOT TOO FAMILIAR WITH AUTO PARTS OR WORK BUT AS IM PUTTING MORE MONEY INTO "NEW PARTS" MY CAR SEEMS TO SLOWLY CONTINUE TO FAIL. ALL I KNOW IS I RELIED ON CERTAIN MECHANICS TO IMPROVE THE CONDITION OF MY CAR. I HAD A OPERABLE VEHICLE UNTIL I DROVE INTO THIS AUTO SHOP AND LEFT HAVING TO TOW IT OUT. I SIMPLY ASKED TO CHANGE FRONT BRAKE PADS, ROTERS, AND IGNITION SWITCH (ELECTRICAL PART). IM TOLD TO PURCHASE OTHER PARTS THAT INCLUDE SCREWS, STEERING COLUMN, AND KEY LOCKSMITH/ FEES. NOTHING GOT RESOLVED AND ELECTRICAL EVERYTHING STOPS WORKING. JEEPS FRONT DRIVER TIRE STAYS ON A FLAT AND TO MAKE MATTERS WORSE A CHRYSLER DEALERSHIP IS THE ONLY PLACE THAT CAN FIX THIS. THE MECHANIC SPOKE TO THE DEALERSHIP AND FINALLY SEEMED TO HAVE IT FIGURED OUT. $50 WAS THE PRICE I WAS TOLD I WOULD BE LEFT WITH. AFTER RUNNING TEST AND DIAGNOSTICS, PRICES CHANGED AND MORE WORK WAS NEEDED. ITS BEEN A LITTLE OVER 2 MONTHS SINCE IVE BEEN WITHOUT. NOW IM TOLD I NEED TO PAY IN FULL $1500 BEFORE THEY WILL WORK ON MY VEHICLE. I HAVENT BEEN OFFERED A RENTAL MUCHLESS BEEN SATISFIED WITH THE WORK DONE. I FEEL LIKE MY CAR HAS BEEN STRIPPED OF PAID PARTS. IVE LOOKED ONLINE FOR ADVICE AND HELP AS WHAT I SHOULD DO BUT NO ACTION HAS BEEN DONE. I WOULD APPRECIATE AND GREATLY BE THANKFUL FOR SOMEONE TO LOOK INTO THE SAFETY AND WORK PERFORMED TO MY JEEP. AS FOR THE RECALLS THE SERVICE TECH NAMED OFF SEVERAL THAT HE STATED WERE TAKEN CARE OF. TO MY KNOWLEDGE IVE NEVER BEEN AWARE OF ANY.