NHTSA Complaint #10904591 — 2007 MAZDA CX-7

HI, WE BOUGHT MAZDA CX-7 GRAND TOURING [VIN# LAST 8 DIGITS: [XXX] USED CAR DURING OCT 2014 IN FREMONT. THE CAR HAD AROUND 84K MILES. WE SPENT AROUND $13K THINKING GOOD FIT FOR KIDS SCHOOL DROP IN SHORT DISTANCE. HARDLY USED < 9K MILES IN 2 YEARS. TIMELY SERVICE HAS BEEN DONE. HOWEVER, RECENTLY SEEING CHECK ENGINE LIGHT ON WITH CODE P0303 [ENGINE-3] MISSFIRES. REPLACED SPARK PLUGS, PERFORM FLUID SYSTEM CLEANING, REPLACE THROTTLE BODY SPENDING CLOSE TO $1500+. CHECK ENGINE STILL STAYS ON EVEN AFTER THIS'. NOW FREMONT MAZDA DEALER RECOMMENDING TO REPLACE THE ENGINE [WHICH COSTS AROUND $9K]. LATER DID SOME STUDY ON WEB AND LEARNT THAT MAZDA CX-7 IS VERY WELL KNOWN FOR THIS ISSUES AND THAT IS THE REASON MAZDA HAS DISCONTINUED THE CX-7 MODEL KNOWING INTERNAL TURBO RELATED ISSUES. CUSTOMERS BUY CARS BASED ON SEARCH AND RELIABILITY CONSIDERING LONG TERM USAGE [LIKE OTHER CARS WHICH RUNS MORE THAN 150K MILES] AND NOT EXPECTED THIS. IT'S PAIN TO SEE NOT HARDLY USED 10K+ MILES EVEN AFTER SPENDING $15K. MAZDA SHOULD ACCEPT THEIR ENGINE DESIGN ISSUE AND DO SOME CREDIT TO LOST COSTUMER. TO KEEP THIS CUSTOMER [ME] WITH MAZDA, MAZDA SHOULD REFUND THE TOTAL CUSTOMER EXPENSES AND ALLOW HIM TO BY NEW MAZDA LATEST VERSION BY PAYING DIFFERENCE AMOUNT. HAVE ATTACHED RECENT DOCUMENTS FROM FREMONT-MAZDA DEALER FOR YOUR REVIEW AND SUPPORT. HIGHLY APPRECIATE YOUR UNDERSTANDING AND HELPING THE CUSTOMER. HOME ADDRESS: [XXX] CELL: [XXX] EMAIL: [XXX] CAR DETAILS: MAZDA CX-7 GRAND TOURING. VIN# LAST 8 DIGITS: [XXX] APPRX MILES: 96K+ REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR