NHTSA Complaint #10903605 — 2011 MAZDA MAZDA6

CURRENTLY, I HAVE BEEN WAITING FOR A REPLACEMENT DASHBOARD FOR THE LAST TWO YEARS. THE RIGHT SIDE OF MY DASH BOARD IS MELTED. APPARENTLY IT IS A FACTORY DEFECT IN MY MODEL CAR. TWO YEARS AGO THE DEALERSHIP TOOK PICTURES, SENT IN THE CLAIM, AND I STARTED WAITING. SINCE THEN I HAVE RECEIVED AT LEAST TWO LETTERS TO UPDATE ME TO THE FACT THAT THE PART STILL IS NOT AVAILABLE. SO I CONTINUE TO DRIVE AROUND WITH A MELTED DASH BOARD, WHICH BY THE WAY IS A STICKY MESS. NOW, AS IF TO ADD INSULT TO INJURY, I HAVE RECEIVED A NOTICE THAT MY PASSENGER AIR BAG INFLATOR NEEDS TO BE REPLACED. YET AGAIN, THE PART IS UNAVAILABLE AND I WILL SOMEDAY RECEIVE NOTIFICATION WHEN THE PART IS AVAILABLE. EVEN MORE OUTRAGEOUS IS THAT THE LETTER SAYS, "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT. IT HAS BEEN MONTHS AND STILL NO LETTER CONCERNING THE PART BEING CORRECTED.