NHTSA Complaint #10899486 — 2009 TOYOTA CAMRY

ON 06-21-2016, WE TOOK OUR 2009 TOYOTA CAMRY SE TO WONDRIES TOYOTA IN ALHAMBRA CA FOR THE OIL CONSUMPTION TEST UNDER THE ENHANCEMENT WARRANTY (ZE7). WE WERE TOLD BY THE SERVICE ADVISOR TO DRIVE THE VEHICLE (WHICH HAD 61088 MILES) FOR APPROXIMATELY 1100-1300 MILES THEN BRING IT BACK IN FOR THE RE-INSPECTION. ON 08-29-2016, WE BROUGHT OUR CAMRY BACK INTO THE DEALERSHIP WITH 62330 MILES ON IT. WE WERE TOLD BY THE SERVICE ADVISOR THAT OUR VEHICLE DID NOT FAIL THE TEST. THE VEHICLE HAD ONLY USED UP "A 1/4 OF A QUART OF OIL" AND IN ORDER TO FAIL THE TEST IT WOULD'VE NEEDED TO BURN "A QUART OF OIL" IN THE GIVEN AMOUNT OF MILES. I ASK THE SERVICE ADVISOR IF IT WAS NORMAL FOR THE VEHICLE TO HAVE BLUEISH COLOR SMOKE COME OUT OF THE TAILPIPE EVERY MORNING. HE STATED NO. THE SERVICE ADVISOR STATED "YOU WOULD NEED TO CHECK MY OIL EVERY 1200 MILES TO ADD OIL". I ASKED HIM IT WAS NORMAL FOR ME TO HAVE TO CHECK AND ADD OIL TO THIS VEHICLE. HE STATED NO. I STATED IF I FOLLOW THE TOYOTA OIL CHANGE GUIDELINE (CHANGING OIL EVERY 5000-7000 MILES) THEN MY VEHICLE WOULD HAVE LOST 1-11/2 QUART OF OIL PRIOR TO THE OIL CHANGE. HE STATED YES. I EXPLAINED TO HIM THAT IT WAS A SAFETY CONCERN FOR MY WIFE THAT DRIVES THE VEHICLE AND NOW SHE RUNS THE REST OF THE MOTOR STOPPING ON HER BECAUSE OF EXCESSIVE OIL USAGE AND THE DEALERSHIP WOULD NOT FIX THE PROBLEM. HE STATED THERE WAS NOTHING HE CAN DO SO I NEED TO CONTACT TOYOTA MOTOR CORPORATION.