NHTSA Complaint #10899476 — 2016 FORD EXPLORER

I WAS ON A TRIP AWAY FROM HOME, COMING DOWN A 2 LANE COUNTRY ROAD AND MY 2016 EXPLORER JUST BEGAN TO SLOW DOWN. I HIT THE GAS, BUT NO REPOSNE FROM THE VECHILE. I COULD ONLY THROW ON MY FLASHERS AND CRINGE AS THE CARS PILED UP BEHIND ME, HOPING NO ONE WOULD HIT ME. WE COASTED AT LEAST HALF A MILE BEFORE FINDING A PLACE TO SAFLEY EXIT THE ROAD. I CALLED ROADSIDE ASSISTANCE AND THEY WOUD NOT AUTHORIZE PAYMENT TO TOW MY VECHILE BACK HOME, AND I HAD TO WAIT 45 MINUTES FOR ASSISTANCE TO ARRIVE. I AM SO DISAPPOINTED AND SADDENED TO THINK WHAT MAY HAVE HAPPENED IF I HAD CHOOSE TO TAKE THE HIGHWAY INSTEAD. I COULD ONLY CLUTCH THE STEERING WHEEL AS I WATCHED MY SPEEDOMETER DROP FROM 58 TO 20 SOMETHING IN A MATTER OF MINUTES. I HAD CHILDREN SITTING IN THE 3RD ROW AND WAS CONCERNED THAT SOMEONE WOULD RUN INTO ME DUE TO MY SUDDEN DECLINE IN SPEED. I CANNOT BELIEVE THAT I WAS NOT NOTIFIED THAT THIS COULD HAPPEN. WHY ISN'T THIS A RECALL? I MADE IT SAFELY, BUT NO ONE SHOULD HAVE TO SUFER INJURY OR LOSS BEFORE FORD TAKES THIS SERIOUSLY.