NHTSA Complaint #10899381 — 2013 HYUNDAI ELANTRA

THE ESC INDICATOR/TRACTION CONTROL ACTIVATED WHILE I WAS DRIVING 50 MPH. I LOST COMPLETE CONTROL OF THE VEHICLE, THE CAR HEADED STRAIGHT FOR A CEMENT GUARDRAIL ON A BRIDGE. THE CAR DECELERATED, I WAS UNABLE TO STEER AND THE TIRES SCREECHED ON THE GROUND. I WAS ABLE TO PUSH THE ESC OFF BUTTON AND RECOVER CONTROL OF THE CAR, AVOIDING THE CRASH. I KNEW ABOUT THE OFF BUTTON ONLY BECAUSE WE HAVE HAD THIS PROBLEM SINCE JUNE AND HYUNDAI WAS UNABLE TO FIX IT BECAUSE IT DID NOT DUPLICATE FOR THEM. PREVIOUSLY WE WERE DRIVING AT A VERY SLOW RATE OF SPEED, THIS TIME IT ALMOST KILLED MY DAUGHTER AND ME! MY CAR HAS BEEN WITH HYUNDAI AUTO-NATION, COLUMBUS, GA SINCE AUGUST 24, 2016 I CALLED ON AUGUST 25 BUT THE CAR VIN # WAS NOT ASKED OF ME, THE COMPLAINT TICKET NUMBER IS 1010763 THE FIRST TIME THE ESC ACTIVATED MY HUSBAND WAS DRIVING. THE ESC TURNED ON, WHILE HE WAS ACCELERATING ONTO AN ON-RAMP BACK IN JUNE 2016. WE TURNED THE CAR OFF, RESEARCHED IT ON THE SIDE OF THE ROAD, FOUND THE "OFF" BUTTON AND BROUGHT TO HYUNDAI THE NEXT DAY AND THEY WERE UNABLE TO FIX THE PROBLEM! A WEEK LATER THE ESC TURNED ON IN A PARKING LOT WHILE I WAS DRIVING, HIT THE ESC OFF BUTTON AND THE CAR BEHAVED UNTIL AUG 24TH. I CALLED HYUNDAI TO REPORT, BUT SINCE IT DIDN'T OCCUR AGAIN, THEY SAID DO NOT BRING IT IN. ON AUGUST 24TH, THE ESC CAME ON WHILE I WAS IN A SCHOOL ZONE, I HIT THE OFF BUTTON, I TOOK THE OFF BUTTON OFF, TO SEE IF IT WOULD ACTIVATE AGAIN SO I COULD BRING IT INTO HYUNDAI (THEY SAID IT HAD TO BE MALFUNCTIONING AT THE TIME OF VISIT TO BE FIXED) IT MALFUNCTIONED! ALMOST KILLING MY MYSELF AND MY DAUGHTER! IF I HADN'T KNOWN ABOUT THE ESC OFF BUTTON, I WOULD DEFINITELY HAVE CRASHED!