NHTSA Complaint #10898989 — 2012 FORD FLEX

I WAS BACKING MY CAR INTO A PARKING SPACE, TURNING MY WHEEL ALL THE WAY TO THE RIGHT WHEN I HEARO AND FELT A NOISE IN THE STEERING COLUMN AND THEN ALL POWER STEERING ASSIST COMPLETELY ENDED MAKING THE CAR GO INTO MANUAL STEERING MODE. VERY DIFFICULT TO STEER AND POTENTIALLY HAZARDOUS BEING SO SUDDEN. THERE IS A RECALL OUT FOR THE POWER ASSIST STEERING ALREADY AND MY FLEX FITS ALL THE SAME CRITERIA AS THE RECALL YET ITS NOT INVOLVED IN THE RECALL. SAME PLANT, SAME BUILDING YEAR, SAME MODEL YEAR, AND SAME AREA AFFECTED AS OTHER CARS IN THE RECALL BUT MY VIN ISN'T INCLUDED. THIS IS NOTHING THAT I'VE DONE TO THE VEHICLE PERSONALLY TO MAKE THE POWER STEERING MALFUNCTION. I BELIEVE IT'S A MANUFACTURER ERROR THAT NEEDS REPLACED IN THE RECALL. IT COULD HAVE BEEN VERY DANGEROUS AS I WAS IN AN ELEMENTARY SCHOOL PARKING LOT WITH ALOT OF LITTLE KIDS WALKING AROUND ALSO HAVE 3 IN THE CAR WITH ME. MY HUSBAND WAS LIED TO MULTIPLE TIMES OVER THE PHONE FROM FM EMPLOYEES ABOUT THE NATURE OF THIS RECALL AND HOW OR WHY OUR VEHICLE WASN'T INCLUDED. OUR VEHICLE CAME OUT OF THE SAME PLANT DURING THE SAME TIME THE OTHER AFFECTED VEHICLES DID AND IS HAVING THE SAME ISSUES AS THOSE AFFECTED AND SHOULD BE COVERED UNDER THE RECALL.