NHTSA Complaint #10897597 — 2008 DODGE RAM 2500

TL* THE CONTACT OWNS A 2008 DODGE RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 11V350000 (STEERING) AND 13V529000 (STEERING). THE CONTACT OPTED FOR THE BUY BACK PROGRAM. THE CONTACT STATED THAT THE DEALER AND MANUFACTURER WERE NOTIFIED AND A CHECK WAS WRITTEN BY THE DEALER; HOWEVER, WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THE DEALER DEMANDED THAT THE WINDSHIELD AND FRONT PASSENGER SIDE FENDER BE REPAIRED AT THE OWNER'S EXPENSE. THE CONTACT STATED THAT THE THIRD PARTY INSPECTOR WAS SUPPOSED TO OFFER THEM A DEDUCTION TO THE RE-PURCHASE OFFER; HOWEVER, THE THIRD PARTY INSPECTOR WAS NEVER SCHEDULED BY THE MANUFACTURER. THE CONTACT PHONED THE PROGRAM ADMINISTRATION/ADMINISTRATOR; HOWEVER, WAS UNABLE TO MAKE CONTACT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.