NHTSA Complaint #10897465 — 2013 FORD ESCAPE

ONE MONTH AGO, JULY 2016 THE REAR DRIVER'S SIDE DOOR SUDDENLY OPENED AND WOULD NOT LATCH. WE TRIED EVERYTHING; WE COULD NOT DRIVE THE CAR BECAUSE DURING TURNS THE DOOR WOULD SWING OPEN AND THE ALARM WOULD NOT STOP DINGING. I DID SOME RESEARCH AND SAW THAT THIS HAS BEEN AN ON GOING PROBLEM/RECALL WITH THIS YEAR 2013 ESCAPES. I TOOK THE CAR IN TO THE FORD DEALER AND WAS TOLD MY CAR WAS NOT PART OF THE RECALL. I CALLED FORD, SPOKE WITH CUSTOMER SERVICE AND WAS AGAIN TOLD, MY CAR NOT PART OF RECALL. I EXPRESSED MY CONCERN THAT THIS COULD HAPPEN AGAIN AND IT WAS VERY DANGEROUS! THEY SAID IF RECALL IS EXPANDED I CAN GET A REFUND FOR MY REPAIR. ONE MONTH AND 7 DAYS LATER THE SAME THING HAPPENS TO THE REAR PASSENGER DOOR. MY DOG NEARLY FLEW OUT OF THE CAR. I AM FURIOUS THAT FORD KNOWS THERE IS AN ISSUE AND REFUSES TO TAKE RESPONSIBILITY. THIS IS NOT A MINOR ISSUE. SOMEONE OR SOMETHING IS GOING TO FLY OUT OF A CAR. WHEN TURNING LEFT, THE DOOR JUST FLIES OPEN. THERE IS ALSO NO WAY TO LOCK CAR. THE DOOR WILL NOT LATCH. I WILL AGAIN NEVER PURCHASE A FORD.