NHTSA Complaint #10897355 — 2009 TOYOTA CAMRY

EVERY TIME I TOOK MY CAR TO GET AN OIL CHANGE (EVERY 3000 MILES SOMETIMES EVEN A LITTLE EARLIER), I AM TOLD MY OIL IS LOW OR DIRTY OR BOTH. THIS LAST TIME I TOOK IT I WAS TOLD I WAS LOW TWO QUARTS OF OIL AND I DIDN'T EVEN HIT 3,000 MILES YET. I WAS TOLD NEXT TIME IF IT WAS LOW I MIGHT HAVE TO DO A COMPLETE ENGINE FLUSH. I DECIDED TO GET A FEW MORE OPINIONS BEFORE GOING FORWARD WITH ANY WORK. I WAS TOLD BY A MAN AT A TOYOTA DEALERSHIP IN TORRANCE, THAT IT SOUNDED SIMILAR TO AN ISSUE ANOTHER PERSON HE KNOWS HAD WHICH ENDED UP BEING A RECALL FOR THAT PERSONS CAR. I WAS ADVISED TO CALL THE DEALERSHIP I GOT MY CAR FROM AND CHECK WITH THEM FOR A RECALL. I CALLED AND RECEIVED NEWS THAT THERE WAS A "WARRANTY ENHANCEMENT" FOR EXCESSIVE OIL CONSUMPTION. I TOOK IT IN TO GET THE FIRST STEP OF THE TEST DONE WHICH CONSISTED OF MAKING SURE THERE WASN'T AN OIL LEAK AND SINCE THERE WASN'T THEY TOPPED OFF MY OIL THEN APPLIED MARKERS TO MY DIP STICK AND OTHER PLACES SO THEY CAN MEASURE HOW MUCH MY OIL WENT DOWN AFTER ONLY 1200 MILES. WHEN I RETURNED AFTER THE 1200 MILES THEY CHECKED THE LEVELS AGAIN AND SAW OBVIOUSLY MY ENGINE BURNED A SIGNIFICANT AMOUNT OF OIL SINCE THEY LAST CHECKED IT. THEY ADDED A QUART OF OIL BACK INTO MY CAR WHEN I RETURNED AND SINCE IT WAS LITTLE ABOVE FULL AFTER THEY ADDED THE QUART, THEY SAID MY CAR PASSED THE TEST AND THAT ALTHOUGH MY CAR BURNED OIL IT WASN'T ENOUGH FOR THEM TO DO ANY WORK TO MY CAR. BASICALLY TELLING ME THAT ITS $5,000 TO FIX AND THAT IT WAS NORMAL IN TOYOTAS TO CONSUME EXCESSIVE AMOUNTS OF OIL. I BOUGHT MY CAR CERTIFIED USED FROM THE CERRITOS AUTO SQUARE AUTONATION LOT. I COULDN'T BELIEVE THAT THEY TURNED ME AWAY WITHOUT EVEN SUGGESTING OTHER WAYS FOR ME TO GET BETTER OIL CONSUMPTION OR ANY OTHER HELP FOR THAT MATTER. I WAS TOLD I CAN DO THE TEST ONE MORE TIME AND THEY TOLD ME TO GO TO A DIFFERENT DEALERSHIP WHICH I ALSO FOUND STRANGE.