NHTSA Complaint #10897148 — 2012 DODGE RAM 3500

WHEN DRIVING DOWN THE HIGHWAY, ANY TIME THE VEHICLE HITS A DISCONTINUITY SUCH AS GROOVES MADE BY HEAVY TRUCKS, THE VEHICLE DRIVES ERRATICALLY AND TRIES TO MOVE SUDDENLY INTO THE OTHER LANE OR OFF THE ROAD. I BROUGHT IT INTO THE DEALER PRIOR TO WARRANTY EXPIRING AND THEY MISDIAGNOSED IT TO BE A REAR END PROBLEM AND TOLD ME I HAD TO BUY A REAR STABILIZER. I BROUGHT IT BACK AGAIN AND THEY COULD NOT FIGURE OUT WHY. I BROUGHT IT TO 2 OTHER SHOPS AND ANOTHER DEALER. THE 2ND DEALER SAID THE WHOLE FRONT END WAS NEEDING TO BE REPLACED BUT NOW THE WARRANTY EXPIRED. I HAD PURCHASED AN EXTENDED WARRANTY AND THEY COVERED PART OF IT BUT THEY ARE NOT AFFILIATED WITH DODGE. THIS DID NOT FIX THE PROBLEM. I HAVE CALLED THEIR CUSTOMER SERVICE LINE NUMEROUS TIMES THEY REFUSE TO LET ME TALK TO A MANAGER. THEY SAY I NEED TO BRING IT BACK TO THE DEALER BUT THEY SAY THE WARRANTY IS EXPIRED AND THEY WILL NOT COVER IT.