NHTSA Complaint #10896528 — 2015 JEEP RENEGADE

I PURCHASED THE FIRST MODEL OF THE JEEP RENEGADE IN MAY 2015. IT HAS REMOTE KEYLESS ENTRY. IN THE PAST YEAR, THE KEYLESS ENTRY HAS STOPPED WORKING 7 TIMES. IT HAD TO BE TOWED TO THE DEALER 4 TIMES. THERE IS NO WAY TO START THE CAR, EVEN WHEN YOU TAKE THE METAL PART OF THE KEY AND TOUCH IT TO THE START BUTTON. I'VE BEEN STRANDED WITHOUT A VEHICLE EACH TIME. JEEP SAYS THEY'VE NEVER SEEN THIS HAPPEN BEFORE BUT I'VE READ MULTIPLE JEEP FORUMS STATING THAT THIS IS A KNOWN PROBLEM. FOR A BRAND NEW CAR, THIS IS A MAJOR DEFECT. THE SECOND TO LAST TIME IT WAS BROUGHT TO THE DEALER, THEY SWITCHED THE BATTERY AND SAID THAT WOULD FIX IT. TWO MONTHS LATER, THE SAME PROBLEM CAME BACK. THEY DON'T KNOW HOW TO FIX THIS ISSUE AND MY CAR IS UNSAFE TO DRIVE FOR FEAR THAT I COULD BE STUCK SOMEWHERE WITHOUT CELL SERVICE. EACH TIME THIS HAPPENS, THE CAR IS PARKED AND OFF. I NEVER KNOW WHEN THE ISSUE IS GOING TO OCCUR, IT HAPPENED TWICE LAST WEEK AND THE FIRST TIME IT GOT TOWED TO THE DEALER. BY THE TIME IT GOT THERE, THE DEALER SAID THERE WAS NO ISSUE STARTING THE CAR AND THEY COULDN'T REPLICATE THE PROBLEM SO THERE WAS NO FIX.