NHTSA Complaint #10895953 — 2009 NISSAN CUBE

ESCL FAILED FOR 3RD TIME. DROVE THE CAR, PARKED IT FOR 15 MINUTES AND IT WOULD NOT START WHEN I CAME BACK OUT. THIS WILL MAKE THE 3RD ESCL INSTALLED IN MY CAR BY NISSAN SINCE I BOUGHT IT NEW IN JULY 2009. THE 2ND ESCL WAS REPLACED UNDER WARRANTY ON NOVEMBER 2011 AT 22912 MILES. THE 3RD ONE COST ME $892.09 PLUS $140 TO TOW IT TO THE DEALERSHIP. IT TOOK NISSAN WARRANTY 2 WEEKS TO TELL ME THAT THEY WOULD REIMBURSE ME FOR THE COST OF THE PART ONLY. DEALING WITH THE WARRANTY PEOPLE WAS MORE FRUSTRATING THAN GOING TO THE DMV. I WOULD RATHER HAVE A ROOT CANAL WITHOUT NOVACAINE THAN DEAL WITH THEM AGAIN. TALK ABOUT MAKING YOU WANT TO JUST WALK AWAY AND NOT BUY ANOTHER NISSAN. I LOVE MY CAR BUT NISSAN'S CUSTOMER SERVICE FOR FAULTY PARTS SUCKS. THE ESCL HAS ISSUES THAT STILL AREN'T RESOLVED. NISSAN SAID IT WAS NORMAL WEAR AND TEAR. THAT IS BULL- NORMAL WEAR AND TEAR IS REPLACING BRAKES, TIRES AND EXHAUST. I JUST REPLACED MY TIRES LAST YEAR AND MY BRAKES AND MUFFLER ARE STILL IN GOOD SHAPE AND ORIGINAL FROM WHEN I BOUGHT THE CAR. THEY SHOULD LEAVE THE ESCL OFF GOING FORWARD. IT DOES NOTHING FOR YOU IF IT LEAVES YOU STRANDED.