NHTSA Complaint #10895403 — 2002 TOYOTA TUNDRA

NOTIFIED OF SAFETY RECALL ON VEHICLE FOR RUST ON FRAME THAT WILL CAUSE STRUCTURAL FAILURE THAT CAN LEAD TO LOSS OF CONTROL OF THE VEHICLE. TOOK VEHICLE TO TOYOTA DEALER TO BE REPAIRED. WAS TOLD THE REPAIR WAS MADE. INFORMED BY INSPECTION SERVICE CENTER THE REPAIR WAS NOT EFFECTIVE 8/10/2012, NOTIFIED TOYOTA CUSTOMER CARE 8/11/2016 OF THE PROBLEM THEY OPENED CASE #1608102651. I CONTACTED THEM AGAIN 8/12/2016 AND WAS INFORMED BY THE CASE MANAGER TOYOTA WOULD NOT INSPECT OR REPAIR THE VEHICLE. SHE INDICATED THE RECALL WAS LISTED AS LIMITED SERVICE AND NOT A SAFETY RECALL. SHE INDICATED THIS WAS AN ON-GOING ISSUE AND SEVERAL RECALLS HAD LAPSED FOR THIS SAME PROBLEM. BECAUSE THE RECALL HAD EXPIRED TOYOTA WAS NO LONGER RESPONSIBLE FOR THE DEFECT. THEY ONLY RUST ON THE VEHICLE IS ON THE DEFECTIVE FRAME. A RECALL REPAIR THAT DOES NOT FIX THE PROBLEM IS USELESS.