NHTSA Complaint #10894894 — 2011 FORD ESCAPE

IN 2014, FORD RECALLED THE VEHICLE TO 'RECALIBRATE' THE POWERTRAIN CONTROL MODULE TO TO PREVENT ELECTRONIC THROTTLE BODY (ETB) FAILURE, BUT IN AUGUST 2016, THE VEHICLE SUFFERED ETB FAILURES RESULTING IN AN EXTREMELY LIMITED ABILITY TO ACCELERATE, ROUGH IDLE AND NOTICEABLE POWER LOSS. THE FIRST FAILURE OCCURRED IN THE MIDDLE OF RUSH HOUR TRAFFIC ON ONE OF THE BUSIEST HIGHWAYS (95) IN AMERICA WHERE TRAFFIC WAS CONGESTED BUT MOVING AT A HIGH RATE OF SPEED, AND A LOSS OF POWER WAS INCREDIBLY DANGEROUS AS I WAS UNABLE TO KEEP UP WITH THE SPEED OF TRAFFIC AND/OR MERGE ONTO ANOTHER HIGHWAY (66) AT A HIGH ENOUGH RATE OF SPEED. THE FAILURES CONTINUED TO HAPPEN ANYTIME THE VEHICLE WAS ON A HIGHWAY GOING BETWEEN 60-70 MPH. TOOK THE VEHICLE TO FORD AS EARLY AS THEIR SCHEDULE WOULD PERMIT, BUT FORD WAS UNABLE TO FIX THE ISSUE AT THE TIME BECAUSE THE PART WAS ON "NATIONAL BACK ORDER" AND SIMPLY ADVISED TO PULL THE VEHICLE OVER AND RESTART THE ENGINE TO "RESET" THE THROTTLE BODY. SUCH ADVICE WAS UNACCEPTABLE AND DANGEROUS. LIVING IN A HIGHLY CONGESTED AREA WHERE SOME HIGHWAYS AND TOLL BRIDGES DO NOT HAVE SHOULDERS TO PULL OVER ON NULLIFIED FORD'S INTERIM REMEDY. THEY WERE CLEARLY NOT CONCERNED ABOUT ANY DRIVER'S SAFETY WHILE WAITING FOR PARTS TO COME IN AS THEY DID NOT EVEN OFFER ANOTHER VEHICLE TO DRIVE IN THE MEANTIME.