NHTSA Complaint #10894820 — 2013 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10894820
Vehicle	2013 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	March 15, 2013
Date Filed	August 10, 2016
Mileage	31,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

DRIVER'S DOOR AJAR SWITCH MALFUNCTIONED AND THE VEHICLE WOULD INDICATE THE DOOR WAS OPEN AT VARIOUS RANDOM TIMES, EVEN WHEN IT WAS CLOSED. TOOK CAR TO DEALER 3/2013 WHERE THEY SERVICED THE LATCH AND THE ISSUE RESOLVED FOR ABOUT A YEAR. TOOK CAR BACK TO DEALER AND THEY WOULDN'T REPAIR IT UNLESS I PAID FOR A NEW LATCH. CLEANING AND LUBRICATING THE LATCH SOMETIMES HELPED FOR A FEW HOURS OR DAYS BUT THE PROBLEM ALWAYS RETURNED. THE PROBLEM OCCURRED WITH THE VEHICLE RUNNING OR NOT, AND BOTH STATIONARY AND MOVING. REPLACED THE DRIVER DOOR LATCH ASSEMBLY 8/2016 (WHICH CONTAINS THE DOOR SWITCH) AND THE PROBLEM WAS RESOLVED. THE REPLACEMENT LATCH ASSEMBLY PART NO. 8T4Z-7821813-B HAS BEEN UPDATED TWICE PER FORD PARTS.

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