NHTSA Complaint #10893943 — 2013 CHEVROLET EQUINOX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10893943
Vehicle 2013 CHEVROLET EQUINOX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I HAVE EXPERIENCED YEARS LONG RADIO UNIT COMPLICATIONS WITH MY CHEVY EQUINOX (2013) SINCE PURCHASED BRAND-NEW IN SEPTEMBER OF 2013. I HAVE PATIENTLY DONE EVERYTHING I HAVE BEEN INSTRUCTED TO DO (BROUGHT IT IN-AND-OUT FOR SERVICE/REPAIRS, REPORTED IT TO GM, TALKED WITH SERVICE MANAGERS, HAD A TECHNICIAN BROUGHT IN, YOU NAME IT...). THE RADIO UNIT/ELECTRICAL SYSTEM KEEPS FAILING, SO TO SAY. THE RADIO SCREEN WILL BLACK OUT WHILE DRIVING, THE SCREEN WILL GO FUZZY LIKE AN OLD TUBE-TV, THE VOLUME WILL NOT ABLE TO BE TURNED UP OR DOWN FROM STEERING WHEEL OR RADIO UNIT, THE BACK-UP CAMERA SCREEN CUTS OUT WHILE BACKING UP OR STAYS IN BACKUP MOVE WHILE DRIVING FORWARD, AND THE LIST GOES ON. THE INTERRUPTIONS ARE DANGEROUS AND DISTRACTING, TO SAY THE LEAST. HERE I AM ALMOST THREE YEARS INTO IT (THE PROBLEMS STARTED SHORTLY AFTER PURCHASING THE VEHICLE) TWO DRAINED BATTERIES, TONS OF SERVICE VISITS, A NEW RADIO UNIT, AND COUNTLESS HOURS WASTED WITH NOTHING TO SHOW BUT CONTINUED INTERRUPTION IN THE FUNCTION OF MY CAR RADIO UNIT. I EVEN BEGAN CATCHING THE INTERRUPTIONS ON VIDEO ON MY PHONE AND PROVIDING THEM TO THE SERVICE MANAGER. THEY HAVE AMPLE EVIDENCE OF THE PROBLEMS REPORTED (ALTHOUGH THEY CAN'T DUPLICATE IT SO THEY SAY THERE IS NOTHING THAT CAN BE DONE).

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