NHTSA Complaint #10893844 — 2010 FORD FOCUS

WE BOUGHT A FACTORY CERTIFIED CAR TO ELIMINATE PROBLEMS LIKE THIS.THE PROBLEM WE HAVE IS ALSO INTERMITTENT AND INVOLVES THE RIGHT HAND DOOR LOCK'S 95% OF THE TIME BOTH FRONT AND REAR. THE NOT ALWAYS AT THE SAME TIME.WHEN LOCKED THEY FAIL TO OPEN WITH EITHER THE REMOTE OF THE INSIDE SWITCH.WE HAVE BEEN TO THE DEALER 4-5 TIMES AND IT WAS ONLY THE LAST TIME HE WAS ABLE TO SEE 1/2 OF THE PROBLEM.HE DID NOT HAVE TIME TO GET IT IN THAT DAY AND I DIDN'T HAVE TIME TO LEAVE .HIS ANSWER IS IF IT'S NOT BROKEN I CANT FIX IT . I ALSO ASKED THE SALES MAN IF THEY HAVE BEEN HAVING THAT PROBLEM OR IS THE FIRST HE HERD OF IT.THEY HAVE HEARD OF IT BEFORE AND HE RECOMMENDED WD-40 SQUIRTED DOWN TO CLEAN THE ACTUATOR.I DID TRY THAT BUT IT HAPPENS AGAIN OVER AND OVER AT THE MOST INCONVENIENT OF TIMES.THIS CAR WAS BOUGHT FOR MY WIFE AND I HAVE A GREAT CONCERN GOD FORBID SOMETHING HAPPEN AND THE PEOPLE ON THE RIGHT SIDE CAN NOT GET OUT OF THE CAR.I ALSO HAVE A FORD TRUCK AND THERE WERE A FEW RECALLS WHICH YOU'LL DID THE RIGHT THING AND FIXED IT I LIKE MY FORD TRUCK.LOOKING IN THE INTERNET I SEE THIS PROBLEM QUITE A BIT ON THE FOCUS BUT WHY IS THIS YEAR OR VIN NOT INCLUDED IF I TO AM HAVING THE SAME PROBLEM?PLEASE HELP ME WITH THIS PROBLEM.I THINK IT WOULD HELP US BOTH FEEL SAFER DRIVING OUR NEW/USED CAR.THE PROBLEM IS INCONSISTENT AND HAPPENS SITTING STILL,DRIVING AT ANY AND OR ALL SPEEDS.