NHTSA Complaint #10893730 — 2015 DODGE JOURNEY SERVICE BRAKES

Complaint Details

ODI Number	10893730
Vehicle	2015 DODGE JOURNEY
Component	SERVICE BRAKES
Date of Incident	July 25, 2016
Date Filed	August 6, 2016
Mileage	9,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

I PURCHASED MY VEHICLE IN NOVEMBER 2015, JUST TWO WEEKS AGO WHILE STOPPED AT A LIGHT MY VEHICLE JUST TURNED OFF . WHEN TRYING TO RESTART MY VEHICLE JOLTED THEN TURNED ON, I TOOK TO THE DEALERSHIP THEY STATED ALL IT NEEDED WAS A SOFTWARE UPDATE AND IT WOULD FIX IT AND THAT IT WOULD NEVER HAPPEN AGAIN. WHILE 4 DAYS LATER IT HAPPENED AGAIN THIS TIME THE VEHICLE WAS IN MOTION WE WERE TURNING A CORNER AND BAM THE CAR TURNS OFF AGAIN ALMOST GETTING SLAMMED BY ANOTHER VEHICLE. I HAD TO HELP MY.HUSBAND PULL THE WHEEL TO TURN, THE STEERING WHEEL LOCKED BRAKED DIDN'T WORK OR ACCELERATOR. I OPENED A CASE WITH CHRYSLER AND THEY SAY THEY CAN'T DO ANYTHING FOR ME. I REALLY NEED HELP.WITH THIS SOME PLEASE HELP THIS IS A UNSAFE VEHICLE

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