NHTSA Complaint #10893017 — 2015 JEEP CHEROKEE

TRANSMISSION SHIFTING AND RELIABILITY. WE HAVE THE TRAILHAWK VERSION OF THE CHEROKEE. WE ARE HAVING ISSUES OF A CLANK/BANG OCCASIONALLY ABOUT 40-42MPH; IT CAN BE FELT IN THE FLOORBOARD. SOMETIMES WE WILL GET THIS IN REVERSE WHEN WE START TO MOVE. THE BIGGEST COMPLAINT IS WHEN TRYING TO LEAVE A LIGHT OR INTERSECTION AND STEP ON THE GAS NOTHING HAPPENS OR IT SLOWING STARTS TO SPEED UP OR IT TAKES OFF LIKE A JACKRABBIT. IT IS NOT CONSISTENT. WHEN LEAVING AN INTERSECTION WE ARE NOT CONFIDENT IN WHAT TYPE OF REACTION WE ARE GOING TO GET. WILL IT MOVE OR MAYBE DECIDE TO MOVE EVENTUALLY. ALSO, NORMAL ACCELERATION SEEMS SPONGY OR BOUNCY. IT IS LIKE PRESSING GAS PEDAL DOWN (SLIGHTLY) THEN LETTING OFF; ON OFF, ON OFF, ON OFF. IT HAPPENS QUICKLY UNTIL WE REACH 20 PLUS MPH. IF WE SELECT THE SPORT MODE, I HAVE NOT NOTICED THE SPONGY FEELING ON ACCELERATION. I THINK THAT KNOWING HOW YOUR CAR IS GOING/SUPPOSED TO RESPOND WHEN APPLYING THE BRAKE OR PRESSING THE ACCELERATOR PEDAL IS IMPORTANT THE SAFETY AND CONFIDENCE IN DRIVING ONE'S VEHICLE. MY WIFE HAS ALSO EXPERIENCED THE PARKING BRAKE REAPPLYING WHEN SHE IS BACKING OUT OF A PARKING SPOT AT HER WORK. THE PARKING LOT IS ON A SLOPE. SHE BACKS UP AND WHEN SHE TRIES TO GO FORWARD IT DOESN'T WANT TO MOVE. THEN SHE LOOKS AND THE PARKING BRAKE IS BACK ON. SHE HAS TO TURN IT OFF AGAIN TO MOVE. WE ALSO HAVE BEEN HAVING ISSUES WITH THE REAR HATCH. THE DEALERSHIP HAS DONE THE RECALL FOR THE ELECTRIC LIFT MECHANISM. WE HAVE ISSUES WHEN IT WON'T OPEN ELECTRICALLY AND ISSUES WITH IT NOT LATCHING. THERE WAS NOTHING IN THE CARGO AREA TO INTERFERE WITH THE HATCH OPERATION. WE HAVE ADDRESSED THESE ISSUES ESPECIALLY WITH THE TRANSMISSION SEVERAL TIMES WITH THE JEEP DEALERSHIP AND HAVE LEFT MESSAGES WITH NO RESPONSE TO THE MESSAGES. WE CURRENTLY HAVE 20600 MILES ON THE 2015 CHEROKEE.