NHTSA Complaint #10892840 — 2006 FORD ESCAPE

THERE IS A CLUNKING SOUND COMING FROM THE REAR PASSENGER SIDE. IT HAPPENS EVERY TIME I HIT A BUMP. UPON INSPECTION I SEE THAT THE PASSENGER SIDE REAR WHEEL WELL IS COMPLETELY ROTTED AND RUSTED AND INVOLVES SHOCK MOUNT. IT IS UNSAFE TO DRIVE AND RESEARCH SHOWS THAT THIS IS AN ONGOING PROBLEM WITH THIS MODEL. I WAS TOLD NOT TO TAKE MY TRUCK ON THE HIGHWAY BECAUSE IF I WERE TO HIT A BUMP AT 65 MPH, I WOULD BE "ASKING A LOT OF THIS CAR TO HOLD TOGETHER." I REPORTED THE DAMAGE TO THE FORD DEALERSHIP. I WAS TOLD TO CONTACT FORD DIRECTLY AND IF THEY WERE TO WRITE UP A WORK ORDER THEN I WAS TO COME BACK FOR REPAIRS. SO THE FORD CUSTOMER RELATIONSHIP HOTLINE INFORMED ME THAT NO RECALL HAD BEEN ISSUED FOR THIS VEHICLE, AND THAT THEY WERE UNAWARE THAT THIS WAS A COMMON, FREQUENT, OR WIDESPREAD PROBLEM. THEY DID NOT CONSIDER IT A DEFECT. I AM UNEMPLOYED AT THE MOMENT SEEKING DISABILITY SO THAT MEAN NO INCOME. WHAT AM I SUPPOSE TO DRIVE NOW?????