NHTSA Complaint #10891822 — 2004 CADILLAC SRX

HAVING JUST RECEIVED A FULL CLEAN BILL OF HEALTH FROM A ASE CERTIFIED MECHANIC AT PLAZA TIRE AUTO SERVICE 1 DAY BEFORE, AND HAVING HAD 1200 DOLLARS OF SAFETY AND MAINTENANCE REPLACEMENTS BY THE AFOREMENTIONED BUSINESS THE SAME DAY, A VERY SERIOUS ENGINEERING DESIGN FLAW HAS BEEN FOUND. WITHOUT HERETOFORE ANY WARNING OR SYMPTOMS WHATSOEVER, THE POWER STEERING PUMP SEIZED (PUMP HAD BEEN CHECKED BY MECHANIC AND WAS FULL AND IN WORKING ORDER, AS WERE ALL OTHER EQUIPMENT REQUIRING FLUIDS). THIS CAUSED THE IDLER PULLEY TO SELF DESTROY THE MOUNTING BY WHICH IT IS ATTACHED TO THE NORTHSTAR ENGINE BLOCK. THIS MOUNTING POINT, RATHER THAN CONSISTING OF A WHOLLY SEPARATE MOUNTING OR TIMING COVER, IS IN FACT PART OF THE CAST ALUMINUM ENGINE BLOCK ITSELF. THIS RENDERS THE PART IMPOSSIBLE TO FIX, AND REQUIRES THE ENTIRE ENGINE TO BE REPLACED BY ME!!! THIS IS NOT ONLY UNACCEPTABLE OF A GM PRODUCT WITH ONLY 131000 MILES ON IT, IT IS OBSCENE FROM AN ENGINEERING AND DESIGN STANDPOINT. IMMEDIATELY LOST ALL STEERING CAPABILITIES.