NHTSA Complaint #10888866 — 2011 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10888866
Vehicle 2011 FORD EDGE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 37,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

WHEN CLOSING THE DOOR THE DOOR LATCH DOESN'T LATCH PROPERLY AND THE WARNING LIGHT THE DOOR IS AJAR LIGHT STAYS ON KEEPING DOME LIGHTS LIT. DOOR CAN BE OPENED AND CLOSED 5,6 TIMES AND STILL THE SAME PROBLEM. SOMETIMES THE DOOR DOESN'T EVEN LATCH, NON OF THE DOORS LOCK, AND AT NIGHT ITS DANGEROUS TO DRIVE WITH DOME LIGHTS LIT. I PAID FOR THE REPAIR ONCE SHORTLY AFTER THE WARRANTY EXPIRED AND WAS TOLD BY THE DEALER WHEN THE PROBLEM STARTED AGAIN THERE WAS NOTHING THAT THEY COULD DO AND I WOULD NEED TO PAY TO HAVE IT FIXED. I SO MAD I'M READY TO TRADE THE CAR IN ON A TOYOTA. TO MAKE THE ISSUE WORSE IS EVERY CAR YOU'VE MADE SINCE I BOUGHT THIS HAS HAD DOOR LATCH RECALLS. MY BOYFRIEND JUST GOT A RECALL (15S16) FOR HIS 2013 FUSION AND HE HAS NEVER HAD AN ISSUE WITH HIS DOORS. I'M JUST WAITING FOR THE DOOR TO COME OPEN AGAIN WHILE I'M DRIVING. [XXX] DATE ENTERED IS THE LAST TIME IT HAPPENED. IT DOES THIS ON A DAILY BASIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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