NHTSA Complaint #10888220 — 2009 NISSAN CUBE

NISSAN ISSUED A VOLUNTARY SERVICE CAMPAIGN BULLETIN NTB11-057 ON JUNE 23, 2011. THIS NOTICE ACKNOWLEDGES A MANUFACTURING DEFECT WITH THE ELECTRONIC STEERING COLUMN LOCK (ESCL) WHICH RENDERS THE VEHICLE INCAPABLE OF STARTING. I OWN A 2009 CUBE EQUIPPED WITH AN ESCL WHICH HAS MALFUNCTIONED. WHEN THE SERVICE TECHNICIAN PROCEEDED TO INITIATE A SERVICE COMM TO REPAIR THE DEFECT AS INSTRUCTED IN THE BULLETIN PRODUCED BY NISSAN WHEN HE ENTERED MY VIN THE VOLUNTARY SERVICE CAMPAIGN WAS NOT NOTED ON MY VIN RECORD. I CONTACTED NISSAN CORPORATE OFFICE TO DETERMINE WHY AND THEY HAD NOR RECORD OF THIS ISSUE ALTHOUGH IT IS CLEARLY REPORTED ON NHTSA'S WEBSITE AND THE ACTUAL BULLETIN WAS OBTAINED FROM NISSAN. A QUICK GOOGLE SEARCH REVEALED SEVERAL OWNERS WHO UTILIZED THIS BULLETIN TO HAVE THEIR VEHICLES REPAIRED. MY CAR CANNOT START WITHOUT THIS REPAIR BEING COMPLETED. I WOULD LIKE TO KNOW IF THIS BULLETIN IS LEGITIMATE AND WHY MY VEHICLE FITS THE DESCRIBED AFFECTED VEHICLE BUT IS NOT ELIGIBLE TO BE REPAIRED.