NHTSA Complaint #10887730 — 2012 FORD FIESTA

I RECEIVED A LETTER ABOUT A RECALL ON FORD FIESTA DOOR LATCHES IN JUNE 2015, STATING THAT MORE INFORMATION WOULD BE SEND WHEN SUFFICIENT PARTS FOR REPLACEMENT WERE SENT TO ALL FORD DEALERSHIPS AND THAT IF I EXPERIENCED A PROBLEM THAT I SHOULD REPORT TO A DEALERSHIP IMMEDIATELY. SOON AFTER RECEIVING THAT LETTER MY BACK PASSENGER DOOR WOULD NOT CLOSE. I WENT TO CAPITAL FORD IN RALEIGH NC TO HAVE THE LATCH REPAIRED. I WAS TOLD THAT BECAUSE THE RECALL WAS NOT "OFFICIAL" AND THE DEALERSHIP HAD NOT RECEIVED A SHIPMENT OF REPLACEMENT DOOR LATCHED FROM FORD THAT ONLY THE BROKEN DOOR LATCH WOULD BE REPLACED AT NO CHARGE, BUT THAT WHEN THE PARTS WERE SENT AND THE RECALL WAS "OFFICIAL" THAT THE REMAINING DOOR LATCHES WOULD BE REPLACED AT NO CHARGE TO ME. JUST THIS WEEK, MY FRONT PASSENGER DOOR NOW WILL NOT CLOSE. I CALLED CAPITAL FORD AGAIN AND THEY ARE TELLING ME THAT I AM NO LONGER ELIGIBLE UNDER THAT RECALL BECAUSE THE REPAIR HAS BEEN MADE ALREADY. THEY SENT ME AN INVOICE FOR MY REPAIR WHICH CLEARLY INDICATES THAT ONLY ONE DOOR WAS REPLACED. MY LETTER FROM FORD MOTOR COMPANY CLEARLY STATES THAT ALL FOUR DOOR LATCHES WOULD BE REPLACED WHEN THE PARTS WERE MADE AVAILABLE TO THE DEALERSHIPS AND THAT EXISTING PROBLEMS WOULD BE REPAIRED. I EXPLAIN TO CAPITAL FORD THAT I SHOULD STILL BE ELIGIBLE BECAUSE ONLY ONE LATCH WAS REPLACED, BUT NO ONE WILL RETURN MY CALLS. FORD MOTOR COMPANY KEEPS REFERRING ME BACK TO THE DEALERSHIP TO DETERMINE WHY ALL FOUR LATCHES WERE NOT REPAIRED AND IF I AM ELIGIBLE FOR THE OTHER THREE LATCHES TO BE REPAIRED (ONE OF WHICH IS CURRENTLY NOT FUNCTIONING) AND I FINALLY DECIDED TO PAY FOR THE DAMAGED LATCH TO BE REPAIRED ELSEWHERE. STILL NO UPDATE FROM CAPITAL FORD AND NO HELP FROM FORD MOTOR COMPANY. I AM DRIVING A VEHICLE THAT IS A HAZARD AND EITHER OF THE TWO UNREPAIRED DOORS COULD FLY OPEN AT ANY TIME AND YET NO ONE IS CONCERNED ABOUT THIS ERROR