NHTSA Complaint #10887560 — 2010 MAZDA CX-9

TL* THE CONTACT OWNS A 2010 MAZDA CX-9. WHILE DRIVING IN REVERSE, A LOUD METAL ON METAL NOISE SOUNDED OUTSIDE OF THE VEHICLE. THE FAILURE OCCURRED TWO DAYS AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V451000 (SUSPENSION). AN INDEPENDENT MECHANIC CONFIRMED THAT THE FRONT PASSENGER SIDE LOWER CONTROL ARM WAS DEFECTIVE. THE RECALL MENTIONED THAT THE DEALER WOULD REPLACE BOTH THE DRIVER AND PASSENGER SIDE FRONT LOWER CONTROL ARMS; HOWEVER, THE PASSENGER SIDE LOWER CONTROL ARM WAS NOT REPLACED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE BOTH LOWER CONTROL ARMS WERE REPLACED AND A FOUR WHEEL ALIGNMENT WAS PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 128,000.