NHTSA Complaint #10885873 — 2011 KIA SORENTO

I NOW HAVE TWO REAR PASSENGER DOORS THAT DO NOT OPEN FROM THE EXTERIOR OF THE CAR. OPENING THE DOOR REQUIRES USING THE INSIDE HANDLES ONLY TO OPEN THE DOORS. THE FIRST HANDLE STOPPED FUNCTIONING TWO YEARS AGO AND NOW THE SECOND DOOR HAS STOPPED FUNCTIONING AS OF SUNDAY. THIS IS AN ABSOLUTE DESIGN FLAW AND A SAFETY ISSUE!! SHOULD THERE BE ANY TYPE OF ACCIDENT AND SOMEONE NEED TO ENTER THE VEHICLE IN AN EMERGENCY SITUATION FROM THE OUTSIDE TO EXTRICATE A PASSENGER, THE DOORS DO NOT OPEN!! IF THERE IS AN ACCIDENT AND THE FRONT DOORS ARE DAMAGED AND THE ONLY WAY IN IS THROUGH A REAR DOOR, NOW THE REAR DOORS ARE USELESS AND DO NOT FUNCTION. SOMETHING NEEDS TO BE DONE WITH THIS ASAP! I KNOW FROM RESEARCH THAT THIS IS A KNOWN ISSUE WITH THIS CAR AND MODEL YEAR. THERE ARE PLENTY OF PEOPLE ALL OVER THE INTERNET REPORTING THE SAME PROBLEM. THIS IS CERTAINLY NOT SPECIFIC TO MY VEHICLE. THIS IS NOT A BROKEN SUN VISOR, OR A BROKEN GLOVE COMPARTMENT, OR A BROKEN RADIO OR CD PLAYER. THIS IS A FAILURE OF VITAL EQUIPMENT TO THE SAFETY OF THE PASSENGERS IN THIS VEHICLE. THE [XXX] DOORS HAVE KNOWN ISSUES AND BREAK AFTER TIME. THIS SHOULD NOT BE CONSIDERED A WARRANTY ISSUE. IT IS A DESIGN FAILURE THAT NEEDS TO BE ADDRESSED FOR THE SAFETY OF MY FAMILY AND ALL CONSUMERS WHO PURCHASED THIS VEHICLE. JUST BECAUSE NO ONE HAS DIED YET DOES NOT MAKE IT ANY LESS OF A SAFETY ISSUE. USE COMMON SENSE AND LOGIC HERE. LETS PREVENT THE DEATHS AND PROBLEMS. NOT WAIT UNTIL THEY HAPPEN. THE WRITING IS ON THE WALLS AND THE NUMBER OF COMPLAINTS ARE OUT THERE. PLEASE DO SOMETHING!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR