NHTSA Complaint #11610451 — 2011 KIA SORENTO

Non working door handles which is a KNOWN issue with Kia! Extremely dangerous obstruction in an event of an emergency where occupants need to get in and out of the vehicle. The ineffective door handles also makes the car less secure because someone who is not authorized can access the safety measures that the vehicle has. This is not right that Kia customers have to spend hundreds for an ongoing issue! This is two out of the four doors now. I replaced one door handle already for well over $300.00! Now will need to spend ANOTHER three hundred plus dollars for the same issue! Again, this is a KNOWN Kia issue! I was originally told there was a recall but only for the back handles and not the front handles in 2020. Now, I am being told it was a warranty and it expired in 2021/2022. A warranty was never relayed to me in any way. No email or mailed letter explaining this. If under "warranty" and again, a known Kia issue why were the backs covered but not the front if they are the same handles? Why not replace all four handles under the said "warranty"? This is a major issues for Kia owners like myself. Also having an issue where when it rains, water will come in from the passenger side panel and back trunk panels. Kia said it was the drains. Kia cleared the drains for well over $200.00. Next rain fall and the SAME issue still remained. Kia then said it was the moonroof assembly and would NOT get back to me with a remedy to solve the issue. I reached out again and I spoke to the general Manager who said he would call me back and NEVER did. I took it to another company who handles moonroofs/sunroofs and has said it is due to the paint separating in the grooves where the assembly sits and is a manufactural issue.