NHTSA Complaint #10885764 — 2007 LEXUS IS 250

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10885764
Vehicle	2007 LEXUS IS 250
Component	STRUCTURE:BODY
Date of Incident	July 1, 2014
Date Filed	July 19, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

APPROXIMATELY 2 YEARS AGO MY ENTIRE DASH BOARD AND SIDE PANELS STARTED TO MELT. I HAVE CONTACTED LEXUS AND THEY CONTINUE TO SAY THEY ARE WAITING ON THE MANUFACTURER FOR PARTS. I LIVE IN MARRERO LOUISIANA WITH EXTREMELY HIGH HUMIDITY AND TEMPERATURES. THIS HAS BEEN A SAFETY HAZARD. WHEN THE SUN HITS MY WINDSHIELD, THE GLARE FROM HITTING THE MELTED DASH COMPLETELY BLINDS ME. I HAVE TO LEAN TO THE RIGHT SIDE JUST TO SEE OUT OF MY WINDSHIELD. IT IS MELTED TO THE POINT OF IT BEING UNTOUCHABLE WITHOUT GETTING STICKY GLUE ON YOUR HANDS. ANYTHING THAT RUBS AGAINST THE SIDE DOOR PANELS CREATES GROOVES AND MARKS BECAUSE IT'S LIKE CLAY. NOW THERES A RECALL WITH THE TAKATA INFLATORS IN THE FRONT PASSENGER AIRBAG WHICH REALLY CONCERNS ME BECAUSE ITS AFFECTED BY HIGH TEMPERATURES AND HUMIDITY CAUSES DEGRADING OF THE PART. SINCE MY DASH BOARD IS COMPLETELY MELTED TO THE CONSISTENCY OF HOT GLUE, I CAN'T IMAGINE THAT HELPS WITH MY AIRBAG SITUATION EITHER. I HAVE BEEN CONTACTING LEXUS FOR THE PAST 2 YEARS WITH NO LUCK. IF I SHOULD HAVE AN ACCIDENT DUE TO THE DASH GLARE, I WILL EXPECT TO HAVE THE PRODUCTION COMPANY HELD ACCOUNTABLE. ANY HELP YOU CAN OFFER WITH GETTING THIS MESSAGE ACROSS TO ANYONE AT THIS POINT WOULD BE GREATLY APPRECIATED. THANKS.

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#11184388 — March 5, 2019 — I CANT SEE IM BLINDED BY THE DASH BOARD ITS MELTING THE CLARE FROM THE SUN IS BLINDING ON THE DASH MELTED PLASTIC

#11130286 — September 18, 2018 — THE DASH IS MELTING. AND THE DOOR PANELS ARE RELEASING BLACK TAR LIKE MATERIALS.

Recent Complaints for the 2007 LEXUS IS 250

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