NHTSA Complaint #10884801 — 2012 GMC ACADIA

MY WIFE'S 2012 GMC ACADIA HAS BEEN DIAGNOSED WITH A CRACKED EVAPORATOR CORE IN THE AIR CONDITIONING WHICH THE DEALERSHIP SAYS I WILL HAVE NO WORKING AIR CONDITIONING SOON. THE $2100 REPAIR BILL DISAPPOINTS ME ON A 4 YEAR OLD VEHICLE WITH 96,825 KM BUT I CHALK IT UP AS SOMETHING THAT CAN HAPPEN I GUESS. HOWEVER, WHAT IS WORTHY OF A COMPLAINT TO RECALL IS THAT THE GMC DEALERSHIP TOLD ME MY ACADIA WAS THE 8TH ACADIA IN THE LAST 3 MONTHS WITH THE SAME PROBLEM. ADDING MORE FUEL TO THE FIRE, I LIVE IN A TOWN OF 6,700 PEOPLE WITH THE 1 GMC DEALERSHIP; THAT SEEMS LIKE A PRETTY POOR TRACK RECORD FOR QUALITY CONTROL IN A SMALL TOWN AND FOR GMC AS A WHOLE. OF COURSE WHEN I CALLED GMC CUSTOMER SERVICE, THERE WAS NO RECALLS PRESENTLY ON THE ISSUE I HAVE AND THAT THEY WOULD NOTE IT. PERSONALLY THEY MUST HAVE ACCESS TO HOW MANY ACADIA'S HAVE HAD THE SAME PROBLEM AND SHOULD FROM A CUSTOMER SERVICE STANDPOINT, AT LEAST INVESTIGATE THAT IF IT IS A COMMON PROBLEM, RECALL THE VEHICLES NOW AND NOT WHEN WARRANTIES ARE EXPIRED. HOPING THIS PROVOKES ACTION!