NHTSA Complaint #10883876 — 2007 FORD ESCAPE

NO WARNING FOR HYBRID BATTERY MALFUNCTION. ON 07082016 THE FORD DEALERSHIP INFORMED ME THAT THE HYBRID BATTERY IN MY FORD ESCAPE HAS A MALFUNCTION CODE P0A81 AND THE BATTERY PACK COOLING FAN WAS NOT WORKING. THERE ARE NO WARNING MESSAGES OR ICON LIGHTS TO INFORM ME (THE OWNER) THAT THE BATTERY IS MALFUNCTIONING. DOCUMENTATION: #1 AUTOZONE MYZONE HEALTH REPORT POWERED BY INNOVA PERFORM ON 07052016 AND #2 JOHNSON BROTHERS FORD-LINCOLN INVOICE 192231, 07072016. INCIDENT - 07032016, THE WARNING MESSAGE APPEARED "SERVICE THE EMISSION" AND THE ENGINE LIGHT APPEARED. THE FORD ESCAPE WAS STILL DRIVE-ABLE AND OTHERWISE WAS OPERATING NORMAL WITH THE MESSAGE AND ENGINE LIGHT ON. THE HYBRID BATTERY WAS WORKING AS EXPECTED. 07052016, THE FORD ESCAPE WAS TAKEN TO AUTOZONE TO GET A READING FOR THE MESSAGE WHICH WAS P0128. FORD DEALERSHIP ESTIMATED $600 TO REPAIR THE TIMER. 07062016, AT ABOUT 7:00 A.M. I TOOK THE ESCAPE IN FOR THE TIMER REPAIR. THE REPRESENTATIVE SAID THAT THEY WILL VERIFY/VALIDATE THE ISSUE AND WILL CONTACT ME BEFORE REPAIRS ARE PERFORMED. 07072016, AT ABOUT 4 P.M. FORD DEALERSHIP REPRESENTATIVE CONTACTED ME TO PICK UP THE ESCAPE AND THAT THEY HAD VERIFIED/VALIDATED THAT IT WAS THE TIMER AND HAS REPAIRED THE TIMER. AT ABOUT 5:40 P.M. I PAID $554.30 FOR THE TIMER REPAIR AND PICKED UP MY VEHICLE. BECAUSE IT WAS CLOSE TO THE DEALERSHIP CLOSING TIME NO ONE REVIEWED THE CHARGES WITH ME. WHILE DRIVING HOME THE VEHICLE DIDN'T PICK UP SPEED AND THE GAS PEDAL WAS STIFF. THE HYBRID BATTERY DID NOT KICK IN AS EXPECTED. 07082016: AT ABOUT 7:15 A.M. I RETURNED TO THE FORD DEALERSHIP COMPLAINING THAT THE ESCAPE HAD NO POWER. ALSO, NOW THE HYBRID BATTERY WASN'T WORKING. AT ABOUT 9:00 A.M. FORD DEALERSHIP RETURNED THE VEHICLE TO ME. ALSO, THAT THE DEALERSHIP WAS WAITING FOR FORD CORPORATE TO RESPOND ON THE HYBRID NOT WORKING ISSUE.