NHTSA Complaint #10883408 — 2013 DODGE DURANGO WHEELS

Complaint Details

ODI Number	10883408
Vehicle	2013 DODGE DURANGO
Component	WHEELS
Date of Incident	June 8, 2016
Date Filed	July 7, 2016
Mileage	35,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PR

Consumer Description

RECENTLY I HAD A FLAT TIRE. I PULLED OUT THE JACK SUPPLIED BY DODGE, WHEN ATTEMPTING TO RAISE THE CAR THE JACK WAS RIGID. WHEN I RAISED THE CAR I TOOK THE CAR'S TIRE AND PLACED IT UNDER THE VEHICLE, WHILE I WAS BRINGING THE SPARE TIRE DOWN, THE JACK GAVE WAY AND THE CAR LANDED ON TOP OF THE TIRE I HAD JUST REMOVED FROM THE CAR. THANKS, THAT I HAD PLACED THAT TIRE THERE, OTHERWISE THE CAR WOULD HAD FALLEN ON ME. I WENT TO THE DEALERSHIP TO HAVE THE JACK REPLACED AND THEY SAY THAT IS NOT INCLUDED IN THE WARRANTY. READING DODGE WARRANTY FROM THEIR HOME PAGE THEY SAY EVERYTHING IS INCLUDED, EXCEPT FOR TIRES AND WIRELESS HEADPHONES. MY CAR IS UNDER WARRANTY AND NO ONE WANTS TO SOLVE THIS PROBLEM. NHTSA SHOULD OPEN AN INVESTIGATION ON THIS REGARDS, I AM SURE I AM NOT THE ONLY ONE WITH THIS SITUATION.

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