NHTSA Complaint #10883284 — 2011 FORD EDGE

DOOR DOES NOT LOCK AND THE "DOOR AJAR" LIGHT STAYS ON. WHEN I START THE CAR, IT SEEMS TO THINK THE DOOR IS OPEN WHEN IT IS CLOSED. BECAUSE OF THIS, WHEN YOU TRY TO LOCK THE DOOR, IT WON'T LET YOU. THE DOME LIGHT WILL STAY ON FOR ABOUT 30 SECONDS AND THE DASHBOARD WILL READ "DOOR AJAR". (EVEN THOUGH THE DOOR IS CLOSED) THIS REALLY BECAME A PROBLEM WHEN WE WERE IN A SEEDY SIDE OF TOWN AND SOMEONE CAME UP TO THE CAR AND WE TRIED TO LOCK THE DOOR BUT COULDN'T. THE ACTUAL DOOR OPENS AND CLOSES FINE BUT BECAUSE THE CAR DOESN'T RECOGNIZE THAT THE DOOR IS CLOSED, IT WILL NOT LET YOU LOCK THE DOOR. IT DOESN'T MATTER IF YOU ARE DRIVING OR IF YOU ARE STATIONARY. WE DO FIND THAT WE CAN LOCK THE DOOR FROM THE OUTSIDE AFTER THE CAR IS OFF BUT THAT DOESN'T HELP WITH THE SAFETY WHILE IN THE CAR.