NHTSA Complaint #10883070 — 2013 FORD EDGE

THE DRIVER SIDE DOOR LATCH IS DEFECTIVE. THE DOOR IS AJAR LIKE STAYS ON WHEN DOOR IS FULLY CLOSED. INSIDE CABIN AND DOME LIGHTS STAY ON WHICH CREATES A HAZARD AT NIGHT. MORE IMPORTANTLY THE DOORS WILL NOT LOCK WITH THE "DOOR IS AJAR" SIGNAL ON. THIS REALLY CONCERNS ME BECAUSE MY WIFE (WHOSE CAR IT IS) CAN BE SUBJECT TO A POTENTIAL CARJACKING OR ROBBERY. ADDITIONALLY IT POSES A THREAT TO MY GRANDCHILDREN BECAUSE WE CANNOT ENGAGE THE CHILD LOCK SAFETY FEATURE. FORD TOLD ME IF WOULD COST $400 JUST IN LABOR AND NOT INCLUDING PART TO REPAIR. TO KEEP MY BATTERY FROM DRAINING I HAVE HAD TO REMOVE THE OVERHEAD LIGHTS. ANOTHER PERSONAL SAFETY ISSUE. THIS IS UNACCEPTABLE FROM A MAJOR MANUFACTURER. APPARENTLY THIS IS NOT AN ISOLATED PROBLEM. NO ONE SEEMS TO WANT TO CORRECT IT. MY CAR ONLY HAS 42K. WHAT'S TO BE DONE.