NHTSA Complaint #10883000 — 2015 FOREST RIVER SOLERA

ON MORE THAN ONE OCCASION WHILE TRAVELING AT SPEEDS GREATER THAN 50 MILES AN HOUR, THE STABILIZER JACKS HAVE JUST DROPPED TO THE GROUND. THE LATEST INSTANCE WAS ON JUNE 27, 2016 ON LA 1 IN SHREVEPORT,LOUISIANA. NOT A GOOD FEELING WHEN YOU HEAR METAL AGAINST CONCRETE WHILE DRIVING DOWN THE ROAD. I HAVE HAD THIS COACH IN MULTIPLE TIMES TO BE FIXED AND THE FINAL INSTRUCTIONS I WAS GIVEN BY FOREST RIVER WAS "THANK YOU FOR YOUR TIME ON THE TELEPHONE THIS AFTERNOON AND I APOLOGIZE FOR THE ISSUE YOU ARE HAVING WITH YOUR QUADRA STABILIZING JACKS. I HAVE ATTACHED THE RE-PROGRAMMING INSTRUCTIONS FOR THE SYSTEM, BUT THE BEST WAY IS TO HAVE THE WIRE ANTENNA TAKEN OFF OF THE BOX UNDER THE COACH. THE BOX WILL BE LOCATED NEXT TO THE JACK CYLINDER AND THERE IS A METAL COVER THAT HIDES THE PUMP AND FLUID RESERVOIR. WHEN THE ANTENNA IS CUT OFF, THE KEY FOB REMOTE WILL NOT WORK AND YOU WILL HAVE TO USE THE EXTEND/RETRACT SWITCH IN THE COMPARTMENT. " ALONG WITH ATTACHED INSTRUCTION SHEET. HOWEVER, THE INSTRUCTION SHEET SAYS THAT ALL UNITS SHIPPED AFTER JULY 29, 2013 WERE CORRECTED. MY UNIT DID NOT REACH THE DEALER UNTIL APRIL OF 2014, THEREFORE, MY UNIT SHOULD HAVE BEEN FIXED. CAMPING WORLD OF BOSSIER CITY AND FOREST RIVER SEEM TO HAVE NO CONCERN FOR THE POSSIBLE DANGERS THIS COACH PRESENTS. ASKING A CUSTOMER TO CUT A WIRE/ANTENNA FROM UNDER THE COACH SEEMS A BIT LAZY AND DANGEROUS ADVICE FOR A COMPANY TO GIVE AS A SOLUTION. CONCERNING ANY NOTIFICATION, THIS IS THE FIRST "NOTICE" WE RECEIVED THAT THERE WAS A KNOWN PROBLEM. ACCORDING TO THE NHTSA RECORDS, FOREST RIVER IS NOTORIOUS FOR NOT NOTIFYING THEIR CUSTOMERS OR SAFETY OFFICES OF ANY RECALLS/MALFUNCTIONS. THIS SOLERA HAS BECOME A DANGER TO DRIVE AND A HAZARD FOR OTHERS. PLEASE INVESTIGATE THIS MATTER AS THERE SHOULD BE A BETTER SOLUTION THAN "CUTTING AN ANTENNA." *TR