NHTSA Complaint #10706343 — 2015 FOREST RIVER SOLERA

ON OUR FIRST TRIP IN JULY,2014, THE REARVIEW CAMERA QUIT WORKING NUMEROUS TIMES WHEN TRAVELING. THIS WAS VERY UNCOMFORTABLE AS A DRIVER DUE TO THE FACT THAT YOU COULD NOT SEE BEHIND THE VEHICLE. THE BIGFOOT STABILIZER JACKS WOULD GO UP AND DOWN EVEN WITH SWITCH TURNED OFF. FINALLY ON MARCH 24 THEY CAME COMPLETELY DOWN TO THE GROUND WHILE I WAS TRAVELING ACROSS THE ARKANSAS BRIDGE AT MEMPHIS. THE JACKS DRAGGED THE GROUND AND ALMOST CAUSED A LOSS OF CONTROL OF THE VEHICLE. FOREST RIVER CORP AND BIGFOOT JACKS CORP. WERE BOTH AWARE THAT THERE HAD BEEN A PROBLEM BUT DECIDED IT WAS NOT A BIG ENOUGH PROBLEM FOR A SERVICE BULLETIN OR RECALL. THIS WAS MADE KNOWN TO ME BY [XXX] OF THE BIGFOOT CORP WHO TOLD ME ON APRIL 17, 2015 THAT HIS COMPANY HAD BEEN AWARE OF OTHER INSTANCES OF THE JACKS FAILING. I FELT THAT MY LIFE WAS ENDANGERED WHEN THE JACKS CAME DOWN, IN HEAVY TRAFFIC, WITH NO PLACE TO PULL OVER UNTIL I SLOWED TO 5-10 MILES PER HOUR TO GET ACROSS THE BRIDGE. IN MY MIND THIS LAX ATTITUDE TOWARD THE CUSTOMERS OF FOREST RIVER AND BIGFOOT IS UNACCEPTABLE AND SHOULD BE INVESTIGATED FURTHER. MY RV HAS BEEN IN THE SHOP FOR THESE REPAIRS FOR OVER 8 WEEKS TOTAL TIME SINCE JULY 12, 2015. IT STILL HAS NOT BEEN REPAIRED TO A SAFE AND DRIVABLE CONDITION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR